Frequently Asked Questions

UGRADO checks each casino's licensing paperwork directly with the issuing authority, such as the Malta Gaming Authority or Curacao eGaming. We also look for any regulatory sanctions or past violations reported in public databases. If a licence cannot be verified, the casino is removed from our site.

A playthrough requirement tells you how many times you must bet the bonus amount before you can withdraw any winnings. For example, a 35× playthrough on a RM100 bonus means you need to place RM3,500 in bets. The requirement usually applies only to the bonus, not the deposit, and has a time limit, often 30 days.

Many of the casinos we list accept local Malaysian e‑wallets and bank transfers via services like Touch 'n Go eWallet, Boost, and direct bank transfers. Credit‑card deposits (Visa/Mastercard) are also common, but availability of specific local methods varies by casino—check each casino's payment page for the full list.

Yes. The casinos we recommend use games from providers whose RNGs are certified by independent labs such as eCOGRA, iTech Labs, or GLI. We display the certification badges on each casino's profile and link to the most recent audit reports so you can verify them yourself.

First, contact the casino's customer support with your transaction history and screenshots. If they still deny payment, check the licensing authority listed on the casino's site and file a formal complaint there. You can also report the issue to UGRADO, and we will investigate the casino and update its rating if necessary.

UGRADO rates casinos on a 100‑point scale covering licence status, game variety, software providers, bonus terms, payment speed, and customer‑feedback. Licensing and security together account for about 30 % of the score, while game fairness and payout reliability make up another 30 %; the rest reflects user experience and support quality.